Our Family Has Been Delivering To Yours For Over 25 Years
Phone: (781) 245-3157
Monday - Friday 8 am - 5 pm
I am very low on oil or am out, what do I do?
During the winter months, if your call is received before 8:00 am Monday through Friday usually a delivery will be dispatched that same day at no additional charge. As the day progresses deliveries in your area may have already been fulfilled, thus additional charges for same day deliveries may apply. During our winter hours drivers start the day at 7:30 am, and our dispatcher assigns the routes at 6:00 am. If you call is received before 5:30 am you will be scheduled for delivery that same day automatically unless otherwise specified.
If it is after hours, and your require fuel, contact our emergency telephone number 781-245-3157 and our on-call technician will be notified, and phone you back within 20 min. After hour service rates apply.Emergency service is available from November 1st to April 1st. You are required to be an active Jeff's Oil customer to receive service after normal business hours.
Also, being out of oil and being low on oil are two different circumstances. When your tank gauge is hovering just above empty surprisingly you still have up to 30 gallons left in your tank.
If I order oil now when will I get it?
During the winter months over the past 5 years, Jeff's Oil has delivered the same day or the next day 98% of the time.
During the summer your delivery is guaranteed to be within 3 business days.
Can I order a delivery for the future?
Yes. When placing order just request a date. However, if that delivery is more than a day or two in the future, we will not be able quote you a price for that fuel (since oil may go up or down between the time you place the call and when the actual delivery is).
Do you accept credit cards?
Yes. Visa, Mastercard, and Discover.
I'm a new customer what do I have to do?
Please call our office. We can answer any questions you may have as well as get the information we need from you in the matter of minutes.
How many trucks do you have and how much oil do they hold?
We currently have 3 oil trucks which can hold a total of 10,700 gallons.
I would like to learn more about oil heat?
Please visit our links page for more information.
Where do you buy your oil?
We buy oil from Irving Oil Company, Global Energy, and Exxon/Mobil.
Are there different grades of oil?
No. All #2 home heating oil is the same.
Is fuel oil and diesel fuel really the same?
Yes and No.
Diesel fuel is a low sulfur fuel and has additives specific for diesel engines. Home heating oil is called '#2 fuel oil' and is that same fuel but it has a high sulfur content.
Diesel fuel is also subjected to road taxes from the state and federal government whereas home heating oil is tax-free to residents in Massachusetts.
You can safely put diesel fuel into your oil tank and it will burn the same as the regular fuel oil we deliver. In fact, some of our will call customers will go to the gas station and get 5 or 10 gallons of diesel fuel and put it into their oil tank if they do not think they will make it through the night and do not want to pay for us to make an emergency delivery.
Is there a minimum delivery?
Yes. 100 gallons. Because we keep our profit margin down, if we deliver less than this amount, we actually lose money (i.e. it costs us more to drive to your house and make the delivery than we make on the oil being delivered).
I ran out of oil and I have never bought from you before.
That's ok. just call the office and you will be treated like all our valued customer.
Does turning down a thermostat during the day save oil?
Yes. You always save energy when you turn your thermostat down in the winter. We suggest you turn your thermostat down when you go to work and at night.
And, in case you were wondering, turning your heat up to 90 degrees when you return home will not heat your house up any faster than if you turn it to 68 degrees. Your heating system has 2 settings: on and off. When it is on, it will heat your house, when it is off, it does not. There is no control that lets you determine how fast the heating occurs.
What are advantages and disadvantages of natural gas?
Personally this is my favorite question to answer.
Natural gas is piped directly to your house. You do not have a 'tank' taking up space in your basement like you do with oil.
Since natural gas has less carbon it burns much cleaner, thus natural gas systems require less maintenance.
However, natural gas is also extremely flammable and CO is inherently higher. Unfortunately, every year we hear about a natural gas explosion or people getting Co2 poisoned.
You would think that since it is piped directly into your home that that would mean you can not run out of fuel. But that is not true. Actually, in 2004, a large section of a town in Massachusetts ran out of natural gas during one of the coldest spells of that year. How did that happen? Natural gas is piped to people's homes. The pipes all start at one location and as the gas is piped further and further away, it is piped into smaller and smaller pipes. And, if you live far enough away and there is a huge demand for natural gas (as there would be when it is extremely cold), there may not be enough gas in the pipes to get to your home.
And, did you know that when natural gas supplies get low, manufacturers are required to switch to heating their plants with fuel oil. Thus, when there is a high demand for natural gas, natural gas handles the situation by switching all its largest users to fuel oil.
Let's take a look at the properties of the two fuels:
This means that 99% of every gallon is burnable fuel.
This means that only 92.5% of every therm is actually burnable fuel.
When you deal with your local heating oil dealer like Jeff's Oil you are actually dealing with a local, family owned company who actually cares about your comfort. When you need us, we (the same group of people you have known for years) will be there.
Heating oil is sold in gallons. Natural gas is sold in therm's. What is a therm? Your guess is as good as mine.
When you get a bill from us it is simple, easy to read and understand. Take the gallons and multiply by the price of the day. Have any of you tried to read a bill from the natural gas company?
For every gallon of heating oil burned, a whopping 140,000 btu's of energy are released!
For every therm of natural gas burned only 100,000 btu's of energy is released.
To determine the cost of natural gas to a gallon of oil use this equation:
Therm (100,000 btu) X 1.4 = gallon of oil.
The flame temperature of today's oil burners is between 2,600 - 2,700 degrees Fahrenheit. (Older equipment is about 2,300 degrees Fahrenheit).
Natural gas: You guessed it. A cool 1,700 - 1,900 degrees Fahrenheit.
Natural gas only heats up. Natural gas fired boilers have tubes of water only directly above the flame. Oil fired boilers have water all around the flame, heating more water much faster.
There is a common misconception that natural gas is more efficient than home heating oil. It is true, that AFUE ratings (Annual Fuel Utilization Efficiency) is higher for natural gas heating equipment than heating oil equipment. However, AFUE measures only chimney related loses and as we just learned natural gas burns cooler than heating oil, therefore it makes sense that stack temperatures are lower when burning natural gas. But, natural gas heating systems have to run longer and use more energy to heat the same amount of water, to the same degrees Fahrenheit.
Natural Gas Has Hidden Cost: You will need to burn approximately 40% more natural gas to receive the same heating equivalent as heating oil.
In most case consider these other cost before making quick decisions that may cost you in the long run:
Home heating oil equipment has come a long way in recent years. Boiler manufactures have introduced high efficiency oil fired boilers. For example: Peerless Oil Fired Pinnacle boiler.
I could go on and on forever. The bottom line, when you heat your home with heating oil you get more bang (or we like to say fire) for you $$$.
What is your delivery area?
Do you offer budget plans?
Yes. Please see Budget Plans for more information.
Do you accept fuel assistance programs?
Yes. Please see Fuel Assistance for more information.
Where can I get some energy saving tips?
Here are a couple of energy saving tips:
You can also visit our Links for some very good sites.
I have trouble going down stairs to check my tank gauge. Is there anything you can do to help?
Yes there is. We can install a electronic tank gauge. This gauge takes the place of your existing gauge. It comes with a small receiver that can be placed anywhere in the house always displaying the tank level.
What is the difference between a furnace and a boiler?
A furnace heats air and distributes warm air through registers in you home.
A boiler heats water and distributes hot water through baseboard, radiators, and radiant heat.