JEFF'S OIL
Our Family Has Been Delivering To Yours For Over 25 Years

Frequently Asked Questions - Sales & Service
  1. Do you offer oil burner service?
  2. Do you offer oil burner service contracts?
  3. What do I do before I call for burner service?
  4. What do I do if I need oil burner service?
  5. What products do you sell?
  6. What products do you stock at all times?
  7. How do you calculate how efficient my heating system is running?
  8. What exactly is combustion efficiency?
  9. What boiler would you install at your home?

 

 

 

Do you offer oil burner service?

We currently offer complete oil burner service 365 days per year.

Do you offer oil burner service contracts?

Yes we do.  And, only one kind (The Platinum), unlike other oil companies who offer up to four different service contracts.  Buy the wrong one and when something breaks, you find out that your plan does not cover the broken part.  Jeff's Oil contract is clear, and easy to read.

What do I do before I call for burner service?

  1. Check to see if the emergency switch is on.  (Usually located at top of cellar stairs and near the boiler).
  2. Check the circuit breaker or fuse is not blown.
  3. Check that the thermostat is set above room temperature.
  4. Check to see that the water level is in operating range.  (Steam systems only).
  5. Press the 'reset button' on relay ONLY ONCE, making sure that the burner actually fires.
  6. If burner fails to ignite turn off emergency switch and call for service.  781-245-3157.

What do I do if I need oil burner service?

If you need burner service, please call our office and speak to one of our representatives.  If the need for service is after hours or on weekends and is an heating emergency you can call our emergency line 781-212-0235.  (See Contacts for instructions).  You are required to be an existing Jeff's Oil customer to receive emergency after hour service.

 What products do we sell?

What products do you stock at all times?

We have a full stock of oil burner parts on hand at all times.  This enables us to get you up and running at all times of the night. 

How do you calculate how efficient my heating system is running?

We use a digital combustion analyzer.  This instrument collects vital signs from the flue gases that we extract from your stack.  That is why you have a little hole drilled into your smoke pipe.

What exactly is combustion efficiency?

Combustion efficiency is a calculated measurement (in percent) of how well your heating equipment is converting a specific fuel (heating oil) into useable heat energy at a specific period of time in the operation of your heating system.

Complete combustion efficiency (100%) would extract all the energy available in heating oil.  However, 100% combustion efficiency is not realistically achievable due to stack loss and boiler shell losses.  Combustion efficiency calculations assume complete fuel combustion and are based on three factors:

  1. The chemistry of heating oil (the various proportions of hydrogen, carbon, oxygen and other compounds) and how much energy is chemically bound in heating oil.
  2. The net temperature of your stack gases or how much heat is not being used.
  3. The percentage of oxygen (O2) or carbon dioxide (CO2) by volume after the combustion process of how much O2 did the heating oil completely burn.

If our calculation shows that your equipment is losing 25% of the maximum theoretical heating value of heating oil through stack losses, your equipment is running at 75% efficient.

Did you know???  For every gallon of heating oil burned, a whopping 140,000 btu's of energy are released!

 

What boiler would you install at your home?

I have been asked this quite often lately. 

Assuming we are talking about a hot water boiler the answer is the G125BE from Buderus.  You can click the link below to find out more. 

Here's the skinny:  The boiler ships with a Low NOx (Nitrogen oxide) oil burner.  The ceramic blast tube re-circulate the combustion gases, which assists in vaporizing the liquid oil droplets (thus turning liquid oil into a gas).  This allows for complete combustion that is more than just efficient it also means nitrogen oxide formation is inhibited, and that virtually no soot is produced.

There is a lot more about this boiler that I like but check it out for your self and I will be happy to answer any questions you may have regarding the product.  We have installed many of them and every time we do the product still amazes me.

http://www.buderus.us/products/oilheating/oilconventional/logano-g125be.html

 

 

 

 

 

 

 

 

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